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2026 Benchmarking Conference - Breakout Sessions
June 9-11, 2026
Tuesday, June 9 - Breakout Session 1
"I Felt Like I Belonged": Building a First-Semester Program that Drives Connection & Engagement
room: RC 270
Anne Turney, Director Student Life & Leadership, Johnson County Community College
In this session, participants will explore CavConnection's design, review assessment data, and examine how ongoing student feedback has been intentionally used to shape and refine the program to better meet students' needs and expectations. CavConnection is a student-centered, one-day orientation program at Johnson County Community College, designed to support students during the critical first semester, when decisions about persistence often begin. Grounded in research from the Center for Community College Student Engagement (CCCSE) and aligned with NCCBP priorities, the program intentionally focuses on belonging, early engagement, and meaningful peer connection as drivers of student success.
Since its launch in Fall 2022, CavConnection, an optional experience, has seen a 400% increase in participation, serving more than 400 students in Fall 2025 alone. Participants consistently report increased confidence, preparedness, and connection to campus, with satisfaction ratings above 4.6/5. Student feedback highlights the program's impact on belonging, with one participant sharing, “I met so many people in my major and felt like I wasn't alone starting college."
Data Informed Decision Making: There's an App for That
room: Hudson
Matthew Simpson, Chief Research and Governmental Affairs Officer, Ozarks Technical Community College
This presentation will cover how Ozarks Tech has built a Power BI app to support data informed decision making across the institution. It will cover building the app as well as how we've used audiences to create role-based access to relevant data.
Tuesday, June 9 - Breakout Session 2
First Quarter Feedback to Improve Student Retention
room: RC 270
Dr. Josephine Kershaw, Dean of Institutional Effectiveness and Innovation, Matthew Husky, Sr. IR Data Analyst, Dr. Brandon Whittington, Asst. Professor of Psychology, Jefferson College
The best resource we have about how our students are doing is our faculty. They are on the ground with our students face-to-face multiple times a week. Usually by the time of Midterm deficiencies, there is not much time left for students to change course. Many warning signs are clear by four weeks into the semester. Jefferson College has begun tracking faculty concerns about student performance after the first quarter of the semester. The goal is to get timely feedback efficiently and across the whole campus to help students finish the semester strong and continue their education in subsequent terms. After small pilots and some statistical analysis demonstrating its impact, our college rolled out a new initiative called 1st Quarter Feedback. We are now a few years into deploying this effort college-wide. In coordination with our IT team to create a user-friendly reporting tool for our faculty, our IR team to analyze the results and track retention, and all of our faculty who are experts on student achievement, we have deployed the 1st Quarter Feedback initiative across our institution. Join us as we trace our journey from dream to deployment.
Rapid Cycle Strategic Planning: Leveraging Data and AI for Institutional Agility
room: Hudson
Scott J. Parke, Ph.D. - Director, Planning & Policy Analysis - Miami Dade College
Miami Dade College (MDC) is developing its new strategic plan, MDC 2030, through an accelerated, data driven, and AI enabled process that is on track to finish in less than half the time of the previous planning cycle. The effort began with a comprehensive environmental scan that synthesized demographic, economic, workforce, and competitive intelligence to frame early goal area discussions. A structured Board of Trustees survey captured insights on long term opportunities, threats, and institutional direction, while a representative Strategic Planning Coordinating Committee (SPCC) and topical workgroups translated these inputs into draft goals and priorities. KPIs aligned with these discussions are emerging.
To broaden engagement, MDC hosted five town hall sessions across campuses, inviting students, faculty, and administrators to identify strengths, weaknesses, opportunities, threats, and risks. Collegewide surveys of internal constituents and community partners on goals and priorities further expanded the dataset. At every stage—Board survey, SPCC workgroup priority setting, risk response discussions, town hall feedback, and collegewide surveys—AI agent prompting was used to help summarize thousands of open-ended comments within hours rather than weeks.
This rapid synthesis created a continuous feedback loop that allowed MDC to maintain momentum, refine priorities, and begin developing measurable KPIs while stakeholder engagement was still active. The integration of data analytics, structured engagement, and AI supported qualitative analysis has enabled MDC to accelerate planning without sacrificing rigor, inclusiveness, or transparency. This session presents a replicable model for modernizing strategic planning through data and AI.
Wednesday, June 10 - Breakout Session 3
Raising Expectations, Raising Outcomes: Rigor as a Pathway for Student Success
room: RC 270
Robert F. Smith, Provost, Valley Forge Military College
This session will guide participants through a practical exploration of how academic rigor can be measured and connected to student success. It examines an assessment project at Valley Forge Military College that matched a Course Rigor Score against student success metrics to discover how to improve student learning. The project emerged from a faculty debate between the need for accountability within the military education model and the desire to ease students into college life at a two-year transfer institution. The findings showed that the debate was largely unnecessary: student success, measured by average GPA in a given semester, directly correlated with the level of course rigor. This presentation will share the project's methodology, results, and institutional impact, offering practical insights for colleges seeking to measure, enhance, and align rigor with student outcomes.
Jumping in Feet First: The Good, the Bad, and the Ugly as a First-Year Participant in the Benchmarking Project
room: Hudson
Dr. Dustin Grover, Vice President of Academic Affairs, Dr. Joy Bauer, Coordinator for Online Learning, Northeastern Oklahoma A&M College
Northeastern Oklahoma A&M College (NEO) completed its first year participating in the National Community College Benchmarking Project. As a small, rural, two-year institution, NEO faces many challenges in building a comprehensive data strategy. Limited staffing, competing priorities, and decentralized data systems can make institutional research difficult to advance.
This session will share the honest experience of using the Benchmarking Project as a catalyst for strengthening data-informed decision-making. Learn how NEO leveraged its first year of participation as an entry point into a more mature institutional research approach.
Wednesday, June 10 - Breakout Session 4
Beyond Anecdote: Positioning NCCBP Benchmarks as HLC Evidence of Institutional Effectiveness
room: RC 270
Michael Brooks, Director of Assessment, Evaluation, and Institutional Outcomes, Anne Turney, Director of Student Life and Leadership, Johnson County Community College
Many accreditation narratives rely on descriptions of process rather than evidence of impact. This session presents a disciplined approach to using NCCBP benchmarks and associated data as quality institutional evidence by sifting it through a framework of existence, use, and effectiveness. The framework asks three progressively demanding questions: does the practice exist, is it being used, and is there evidence it works? Data becomes most powerful when institutions move beyond reporting participation in benchmarking and demonstrate how results inform decisions and whether those decisions produce improvement. The presenters walk through this progression as a method for transforming benchmark data into layered evidence that first informs the institution about its own operations, then provides external audiences with the insight to evaluate performance. The session addresses selecting metrics aligned to HLC criteria, contextualizing comparative data, and avoiding the trap of numbers without narrative or narrative without numbers. Small-group discussions will give attendees the opportunity to review their own NCCBP data use against the framework, identify areas of thin evidence, and exchange strategies with peers. Participants will leave with a sharper method for making data they already collect do the evidentiary work accreditation demands
Executing Strategy with Data: Aligning Planning, Performance, and Culture
room: Hudson
Dr. Warren Hilton, President, SUNY Onondaga Community College, Suzanne Hays, Sr. Consultant, Franklin Covey, Jane Hix, RPL, 4DX Higher Education, Franklin Covey
SUNY Onondaga Community College (SUNY OCC) initiated the 4 Disciplines of Execution (4DX) in 2024 as a strategic execution framework while simultaneously aligning with their new institutional strategic plan and KPIs. Faced with the challenge of advancing ambitious goals while strengthening a culture of transparency and accountability, SUNY OCC intentionally aligned planning, performance management, and organizational culture. This session explores this holistic approach where participants will learn how integrating clearly defined, measurable goals, collaborative planning processes, and a culture of engagement can drive organizational effectiveness and outcomes. The session highlights 4DX for translating strategy into action and for fostering engagement and shared responsibility. Presenters will share SUNY OCC and other higher education institutions case study illustrating how these practices were intentionally aligned to support institutional priorities, accreditation expectations, and campus-wide engagement. Attendees will leave with practical insights that can be adapted to their own institutional and organizational contexts.
AI Is Here. Is Your Data Ready to Lead?
room: NMOAC 212
Rebecca Hougland, Regional Vice President of Strategic Partnerships, Zogotech, Brittany Jackson Kairis, Vice Chancellor Strategy & Planning, City Colleges of Chicago, Speaker TBA, Johnson County Community College
Community colleges are at an inflection point. AI has the potential to transform how institutions serve students, allocate resources, and make decisions - but only for colleges whose data is ready to power it. ZogoTech was founded with community colleges at the center - and the reason why might surprise you. In this session, we'll share the personal story behind why we're so committed to community colleges, cut through the AI hype, and focus on what actually matters: getting your data AI-ready. You'll hear directly from data leaders at Johnson County Community College and City Colleges of Chicago - two institutions already doing this work - on what's driving their decisions, what they've learned, and what they'd do differently. And because the best insights won't only come from the front of the room - we're opening the floor for your questions, skepticism, and experience. Where does AI feel like an opportunity, and where does it feel like a risk?
You'll leave with:
- A clear picture of what AI-ready data actually looks like
- A practical framework for assessing where your institution stands today
- Real strategies from peer institutions you can act on immediately
Wednesday, June 10 - Breakout Session 5
Benchmarking Campus Mental Health: Scaling Services and Strengthening the Internship Pipeline
room: RC 270
Dr. Meagan Allen, Director, Counseling & Wellness, Dr. Dennis Rittle, President, NorthWest Arkansas Community College, Dr. Amanda Lords, Director of Institutional Research
As demand for campus mental health services continues to rise, institutions must move beyond anecdotal evidence and adopt data-informed strategies. This session explores how one community college benchmarked and strategically expanded its mental health services to increase capacity, improve access, and strengthen the mental health workforce pipeline for future clinicians. This was achieved through intentional training, supervision, and applied clinical experience embedded within a higher education setting.
Together, the Director of the Counseling & Wellness Center and the President of NorthWest Arkansas Community College will share key metrics and examine how benchmarking informed staffing decisions, service design, and data-driven expansion. The presentation will highlight both operational and institutional impact, including implications for student retention, overall campus well-being, and the evolving role of community colleges in advancing student success through integrated mental health support.
Creating a Completer Culture with Student Commitment
room: Hudson
David Brown, Director of Institutional Research, Tyler Junior College
5 Years of using the NCCBP to help benchmark how my schools have done against national trends, and state comparison groups. I wanted to share the knowledge of how to use the NCCBP Peer Evaluation tool to get better insights to drive change at our institutions. If you have ever wondered how your school compares on Student Success Measurements with other Community Colleges, this is the Tool.
- What is NCCBP
- How did we use it to improve student outcomes
- How we repeated the process with a college policy change
- Change the culture
Thursday, June 11 - Breakout Session 6
CAREERS Workforce Data: Development of a Toolkit for Workforce Training Collaboration
room: RC 270
Josephine Kershaw, PhD, Dean of Institutional Effectiveness and Innovation, Jefferson College, Lori Silverman, PhD, STEM Division Dean, Ohlone College
In this session, Jefferson College and Ohlone College will provide an overview of a Toolkit for Workforce Training Collaboration. Having been awarded a grant for Enabling Partnerships to Increase Innovation Capacity (EPIIC) from the National Science Foundation, these two geographically distant community colleges conducted collaborative activities from their respective locations near Silicon Valley in California and south of St. Louis, Missouri. The toolkit provides forms to collect consistent data and processes to strengthen collaborative activities, as well as industry partnerships. Ohlone College will share information and data about its unique Tesla Manufacturing Development Program where students earn and learn while completing their certification with knowledge and skills of Smart Manufacturing processes, Safety in Industry, Industrial Internet of Things, and troubleshooting techniques. Jefferson College will also cover insights about the process of building Business and Industry Leadership Teams, the data used to ensure relevancy of the precision manufacturing technology curriculum, and trends analyses to move forward with participation in Workforce Pell for advanced manufacturing programs that will involve outcomes data collection to be compliant with Department of Labor reporting requirements. This session will highlight how evaluation data support not just compliance, but better decision making at every level.
Measuring Economic Mobility: A Community College Framework
room: Hudson
Umama Zillur, Senior Data Strategist, City Colleges of Chicago
Community colleges are increasingly asked to demonstrate their role in advancing economic mobility, yet institutions often lack clear, long-term metrics to measure this impact. This session will present City Colleges of Chicago's (CCC) strategy for measuring long-term economic mobility outcomes and demonstrating the value of a CCC education. The presentation will highlight the development of a new Economic Mobility Key Performance Indicator (KPI) at CCC, designed to assess whether students achieve meaningful long-term economic advancement after completing their credentials.
The presentation will walk through the process of defining and operationalizing the Economic Mobility KPI, which leverages administrative student records and longitudinal wage data from the Illinois Department of Employment Services (IDES) to track post-completion earnings and evaluate long-term outcomes. The discussion will include key methodological decisions, implementation challenges and lessons learned during development. We will also share how CCC incorporates self-reported survey data on employment and wages to capture timely, interim insights between completion and formal Economic Mobility KPI reporting. In addition to discussing methodology, the session will include an interactive demonstration of how CCC is communicating these findings through a dashboard. Attendees will see how data visualizations and reporting strategies were designed to make complex longitudinal outcomes accessible to institutional leaders, policymakers, and other stakeholders.
Thursday, June 11 - Breakout Session 7
Metrics That Matter: From Feedback to Student Success; Aligning Student Support Surveys to Strengthen Early Momentum
room: RC 270
Elizabeth Salgado, Director of Institutional Research, TS Douglas, Ph.D. Assistant Professor, Kennedy-King College (CCC)
This interactive Examine-Evaluate-Execute session explores how Student Support Surveys can strengthen Early Momentum Metrics, including course completion, student success, career pathway awareness, access to resources, and wellness. Grounded in practices at Kennedy-King College (City Colleges of Chicago), the session highlights how early-term student feedback provides real-time, actionable insights into barriers related to advising, engagement, and support services.
Participants will examine how to design equity-informed survey questions that assess student awareness, access, and needs across academic and support domains. In the applied portion, participants will execute hands-on work by reviewing sample survey items and data, then collaboratively developing strategies to translate student feedback into responsive, data-informed actions that improve engagement and sustain momentum.
Attendees will leave with practical tools and frameworks to implement Student Support Surveys in their own contexts. Drawing on Kennedy-King College as a model, participants will gain insight into elevating student voice in timely, responsive ways and are encouraged to connect with presenters for continued collaboration and implementation support.
Retention Impact of On-campus Tutoring
room: Hudson
Ryan Kelly, Data Analyst, Andrew Swanson, Data Analyst, Jefferson College
For a number of years, we have collected data on the usage of on-campus tutoring services at Jefferson College. We have used this information to assess how students perform in the classes for which they received help. Using statistical analysis, we have assessed the impact of variables such as the number of visits and the duration of visits to see which areas have the biggest impact. This presentation will outline the process of data collection and analysis used to assess the impact of tutoring services in different subject areas.
Questions? Contact Michelle Taylor at michelletaylor@jccc.edu or 913-469-3831
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